Shipping policy
Digital Delivery & Shipping Policy
Last Updated: September 17, 2026
1. Digital Products Only
EducatePay primarily sells digital products, including PDF ebooks, coloring books, educational workbooks, activity books, games, puzzles, drawing books and other downloadable resources.
These products do not require physical shipping.
2. How Digital Delivery Works
After completing a successful purchase, you will receive access to your purchased digital product according to the delivery method configured for the relevant product.
Depending on the product and our digital-delivery system, you may receive:
- A download link
- Download instructions
- Access through your customer account
- Another digital delivery method described during checkout
3. Email Delivery
Please make sure the email address entered during checkout is accurate.
Order and digital-delivery information may be sent to the email address associated with your purchase.
Please check your:
- Inbox
- Spam folder
- Junk folder
- Promotions folder
if you do not immediately see your download email.
4. Download Problems
If you cannot access your purchased files, contact us:
Please include your order number and the email address used for the purchase.
We will investigate the issue and, where reasonably possible, provide appropriate assistance.
5. No Physical Shipping
Digital products do not include:
- Physical books
- Printed worksheets
- Printed coloring pages
- Physical CDs or USB drives
- Physical packaging
No shipping charges apply to digital-only products.
6. Product Format
The specific format of each product is shown on its product page.
Most products are expected to be delivered as PDF files, but customers should always check the individual product description before purchasing.
7. Technical Requirements
To access digital products, you may need:
- Internet access
- A compatible computer, smartphone or tablet
- PDF-reading software for PDF products
- Sufficient storage space
- A functioning email account where email delivery is used
EducatePay is not responsible for problems caused solely by incompatible customer hardware or software.
8. Delivery Delays
Digital delivery is normally designed to occur electronically after successful payment.
However, technical delays may occasionally occur because of payment processors, email services, digital delivery applications, Shopify or other third-party services.
If you experience a delay or cannot access your files, contact us.
9. Contact
EducatePay
Email: arthurwe2026@outlook.com